Posted 6 months ago
Role Overview
A Senior ServiceNow Developer specializes in designing, developing, and implementing solutions on the ServiceNow platform to automate and streamline business processes. This role involves collaborating with cross-functional teams to understand requirements, customizing the platform, and ensuring seamless integrations with other enterprise systems.
Key Responsibilities
- Platform Customization & Development: Design and develop custom applications, modules, and workflows within the ServiceNow platform to meet specific business needs.
- Integration Management: Implement and manage integrations between ServiceNow and other enterprise systems using technologies like REST, SOAP, and IntegrationHub spokes.
- Automation & Scripting: Utilize JavaScript, Business Rules, UI Actions, and Flow Designer to automate processes and enhance platform functionality.
- System Administration Support: Assist in platform administration tasks, including user role management, security configurations, and system upgrades.
- Testing & Quality Assurance: Conduct unit testing, code reviews, and ensure adherence to coding standards to maintain high-quality deliverables.
- Documentation & Training: Create and maintain comprehensive documentation for configurations, customizations, and integrations. Provide training to end-users and junior developers.
- Continuous Improvement: Stay updated with the latest ServiceNow features and best practices, recommending enhancements to improve system performance and user experience.
Required Skills & Qualifications
Technical Proficiency:
- Expertise in ServiceNow development, including scripting (JavaScript), UI policies, Business Rules, and Flow Designer.
- Experience with ServiceNow modules such as ITSM, ITOM, HRSD, and CSM.
- Proficiency in web technologies like HTML, XML, and CSS.
- Familiarity with ServiceNow Studio and Scoped Applications.
Integration & Automation:
- Experience in integrating ServiceNow with external systems using REST/SOAP APIs and IntegrationHub.
- Ability to automate business processes through scripting and ServiceNow workflows
System Administration:
- Knowledge of ServiceNow platform administration, including user roles, permissions, and security configurations.
- Experience with platform upgrades and patch management.
Soft Skills:
- Strong problem-solving and analytical abilities.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Leadership capabilities to mentor junior developers and lead development initiatives.